FAQ Caregiver and Companion Services
How do you recruit care providers?
We source the best-qualified caregivers who meet our standards of quality care. All our CareChamps have graduated from a long-established and highly recognized "health care assistant" training course in combination with private health care facilities, ensuring that the quality of our Champs is guaranteed to be of the highest possible in the country.
Our champs are also required to diligently fill out an assessment form that includes personality types and specialized skills. Client matchmaking is enhanced through this meticulous process, ensuring a high level of professionalism and personalization.
Each Champ attends our orientation session to understand the use of the technology we provide.
Each Champ needs to submit
Health Clearance Documentation (TB, Hepatitis B)
Certified copy of ID
Proof of residence
Proof of banking details
We also conduct background checks on each champ as well as regular quality assurance spot checks to ensure that our Champs are honoring their commitment to the elderly, babies, children, and their families.
How to book a Champ?
We offer various ways in which you can book our services in order to offer the most convenience to you, our customers. From talking to our Office Champs on the phone, submitting a callback request, or simply chatting via our WhatsApp line, we are always there for you.
Call us on our national phone number: 087 944 6299
Chat to us on our WhatsApp line: 087 944 6299
Email us: care@carechamp.co.za
How does payment work? Are all fees covered?
All fees are covered. No additional transport money for example needs to be paid.
You can choose to pay via Debit Order or Credit Card for our services.
In case of cancellation within 72 hours of your reservation a cancellation fee of R300 is charged to your card.
CareChamp manages all the money flow - Champs are being paid weekly on a Friday by us. There is no need to pay a Champ anything additional such as transport money - we manage the payment process for you.
Who do you care for / what services do you offer?
Anyone in need of care, companionship and support or nursing in their own homes, with a focus on elderly.
We provide long and short-term care, companionship or nursing.
Our services are listed here.
What are your rates and minimum hours of service?
Our rates are very transparent and no additional fees (such as transport) are added. Please see an overview of our pricing here.
You can opt for a few hours a day, 24 hours, seven days a week, (including weekends) and even holidays.
You are free to alter your plan according to your care requirements and opt-out any time, opt back in. No fees will be charged.
You are also free to change your Champ at any time - no questions asked.
We use technology to increase efficiency such as
improved matchmaking of the right caregiver to the person in need of care
an online mobile app for Champs to GPS check in and out to their shift in order to create immediate correct time sheets
built in reporting functionality to keep you up to date on the care progress
efficient payment methods, both to receive your payments as well as weekly direct deposits to Champs
Is this a fixed contract or can I opt out anytime?
This is not a fixed contract and you can opt out anytime.
You can opt for a minimum of 8 hours a day (minimum call-out fee of R599) and up to 24 hours, seven days a week, (including weekends) and even holidays.
You are also free to alter your plan according to your care requirements at a specific time and opt-out any time or change your Champ at no additional cost.
Whether you require a permanent caregiver or a companion who helps out on the weekends or even for a few hours, a Champ will always be available for you.
What is the advantage of working with CareChamp to book a care provider?
CareChamp provides superior home nursing services with an efficient, easy-to-use system that keeps you updated on care progress and daily activities completed to ensure the best possible experience for the elderly and their families alike.
CareChamp brings you the following services:
VETTING OF CHAMPS:
We ensure the caregiver is certified, has health clearance, and background checks, and is a high-quality care provider. Additionally, we ensure that all required documents are updated when they expire.
PAYMENTS / CHECKIN & CHECKOUT / ONLINE SCHEDULING:
We facilitate the payment process through easy online payment with a Credit Card, EFT or Debit order. You can also set your Credit Card payment to be recurring if you like. We manage all payouts to Champs on a weekly basis.
The champs use the online app we load for them in order to do online check-in and checkout (GPS tracked) - this way we efficiently control attendance you booked.
Online scheduling minimizes the risk of confusion. You can also change your booking up to 24 hours in advance through a simple click.
RATING FUNCTIONALITY:
We will ask you to rate your Champ(s). Champs with consecutive bad ratings will be deactivated from the platform after an investigation has taken place.
Do I provide meals for the Champ(s)?
Yes please, we appreciate the provision of basic food, tea, coffee etc.
What qualification do the CareChamps have?
All our Champs completed the Nido Nursing or the South African Academy of Health, Health Care Assistant course of 12 months.
Theoretical training on the following subjects:
Ethics, rights and conduct
Communication
Basic Human Anatomy
Body Care
Personal/ Environmental Hygiene
Cross Infection
Intake and Output
Safety of Patients
Recreational needs
Medical Terminology
Oxygen Therapy
Total Patient Care
Heavy Lifting Techniques
Death and Dying
Stress Management
Care of the Elderly
Common Illnesses
Baby and Child care
CPR & First Aid
Nutrition
Parts of Months 2-12 are spent in private hospitals, old age homes and retirement villages getting practical experience.
FAQ Homecare Furniture & Mobility Aids
Delivery times
Our delivery time ranges between 1 - 5 working days, depending where you are based in South Africa. Our main distribution point is in Cape Town, hence Cape Town area will be fastest to deliver to.
Warranty
Most of our products come with a 6 months warranty unless otherwise stated, these vary from product to product.
Returns and Refund policy
We can't accept returns on toilet/bathroom items and any items that have been used.
Usually we treat each case accordingly.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
After receipt and positive inspection of applicable products returned -we will refund within 5 working days.
No refunds on our rental options possible.
How does the return of a rental work
Two weeks before the rental period is over, we will get in touch with you to arrange collection. The collection fee will be the same as initial delivery fee.
Do you charge for delivery and collection?
Yes, we charge for delivery and collection, depending on the area.
Our delivery fees range from R99 - R499 depending on your location as well as weight / volumetric weight of your order and will automatically be shown to you during the checkout process. All purchases over R2 500 delivery will be free.
Can we book an option of a handyman to help with setup of goods?
Yes, we can assist you to find a handyman in your area.
Get 50% Back When You Decide to Purchase The Product You Rented!
We realize that after the first 3 months of your rental it may make sense to rather purchase the product.
At CareChamp we like to be fair with our customers. Therefore, we offer 50% of your rental package value towards the cost of purchasing the product.
Example:
You have made the excellent choice of renting the Hospital Bed - Three Crank.
This costs you R3 500 for the 3 Month Deal.
Two weeks before the end of this 3 month deal, if you decide to purchase the bed you have, we will take 50% of the value of your rental e.g. R3 500 (R1 750) and credit that on the purchase of the bed.