Job Title: Shift Care Coordinator
Location: Remote (Anywhere in South Africa)
Employment Type: Part-Time, Shift-Based
Salary: R7,500 per month (per shift type outlined below) + Additional Compensation for Emergency Calls & New Client Conversions + Provident Fund Contribution
About Us:
CareChamp is a leading homecare agency committed to providing exceptional care to our clients across South Africa. We're seeking two dedicated and compassionate Care Coordinators to join our team, managing care coordination during critical early morning, evening, and weekend shifts.
Key Responsibilities:
Shift 1 (Weekdays):
Hours: Monday - Friday, 5:30 AM - 7:00 AM & 5:00 PM - 8:00 PM (4.5 hours per day)
Duties: Coordinate client care, manage caregiver schedules, and ensure seamless communication during shift hours.
Emergency Line: Keep the emergency phone line active at night (calls only in exceptional cases).
Shift 2 (Weekends & Public Holidays):
Hours: Saturday, Sunday & Public Holidays, 5:30 AM - 8:30 AM & 5:00 PM - 8:00 PM (6 hours per day)
Duties: Oversee care coordination, maintain regular phone line availability during the day, and manage the emergency line at night (calls only in exceptional cases).
Client Interaction:
Respond to client inquiries, address concerns, and provide support to caregivers.
Convert new client leads during your shift, earning additional commission for successful conversions.
Qualifications:
Experience in care coordination, healthcare, or related fields is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Strong problem-solving skills and ability to handle emergency situations calmly.
Availability to work the specified shift hours, including early mornings, evenings, and weekends.
Benefits:
Opportunity to work from the comfort of your home.
Provident Fund benefit.
Be part of a supportive and professional team committed to making a difference in people’s lives.
